At pusoy online, we believe that gaming should always be fun — never stressful, never out of control. Our Responsible Gaming programme gives every Filipino player practical tools to set their own limits, take breaks when needed, and stay fully aware of how they play. Whether you're spinning slots, joining a bingo room, or trying the fish tables, your wellbeing comes first. This page walks you through everything we have in place to help you keep gaming a positive experience.
For players 21 years and above. If gaming stops being fun, our support team is here to help — reach us at [email protected]
Take charge of your play at any time — no waiting period, no complicated process.
Set a daily, weekly, or monthly cap on how much you deposit. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it includes a 24-hour cooling period so you always have time to reconsider.
Lose track of time? Enable session reminders and we will notify you at your chosen interval — 30 minutes, 1 hour, or 2 hours — so you can step back and assess how you feel before continuing. It is a small nudge that makes a big difference over time.
Need a short break? A cool-off period temporarily suspends your account for 1 day, 7 days, or 30 days. Your account and balance are kept safe while access is paused. You cannot reverse a cool-off once activated, giving you the space you need without pressure.
For a moreserious commitment, self-exclusion blocks access to your pusoy online account for a minimum of 6 months or up to 5 years. During this period, all marketing communications are also stopped. This option is best for players who feel they need a firm, long-term boundary. Contact our support team at [email protected] to activate self-exclusion, and our team will process your request within 24 hours.
Problem gambling can develop gradually — and it does not always look the way you expect. Knowing the early signs puts you in a stronger position to act before things escalate. If any of the following statements feel familiar, we encourage you to use our tools above or reach out to our support team for a confidential conversation. There is no shame in asking for help, and taking action early is always the right move.
Keeping gaming enjoyable is about building simple habits that protect your time and money. Treat your gaming budget as entertainment spending — once it is gone, the session is over, just like any other leisure activity. Set a time limit before you start and stick to it regardless of whether you are winning or losing. Never play when you are feeling stressed, upset, or under the influence of alcohol, as these states impair sound decision-making. Take regular breaks away from the screen, especially during longer sessions, to keep your mind fresh and your perspective clear.
If you or someone you know needs professional help with problem gambling, free and confidential support is available in the Philippines. The National Council on Problem Gambling and PAGCOR's responsible gaming helpline offer guidance for players and their families. Talking to a professional counsellor is a sign of strength, and early intervention leads to better outcomes. You can also reach the pusoy online support team at [email protected] — we can point you to the right resources and adjust your account settings immediately to reduce access while you seek help.
Browse our FAQ for quick answers, or head back to the home page to explore all the games pusoy online has to offer — always at your own pace, always in control.